Here at CRKOUTDOORS customer satisfaction is top priority! We will do everything we can to make every transaction smooth as possible, and you are satisfied with your purchase. Each return is per item and information will be given upon request per item as each item can be different for a return. If your not satisfied with your purchase, return it within 7 days within receiving it and it will either be exchanged or receive a refund (as stated, some restrictions apply to a item's return for refund, example, there maybe a restocking fee for some items) and the customer pays all return shipping fees. CRKOUTDOORS will do everything we can to make sure every transaction is a pleasant experience for you and you are100% satisfied! We guarantee it! Thank you for your patronage!